商務(wù)英語:顧客滿意度指數(shù)
hunk:The Customer Satisfaction Index is a weight average index, it based on the enterprise customer satisfaction index utilize the econometrics model to compute the trade customer satisfaction index, compute the industry customer satisfaction index by the trade customer satisfaction index, and then compute the country customer satisfaction index by the industry customer satisfaction index.
顧客滿意度指數(shù)CSI(Customer Satisfaction Index)是一種加權(quán)平均數(shù)指數(shù)，它是在企業(yè)顧客滿意度指數(shù)基礎(chǔ)上利用計量經(jīng)濟學(xué)模型計算出行業(yè)顧客滿意度指數(shù)，再用行業(yè)顧客滿意度指數(shù)計算出產(chǎn)業(yè)顧客滿意度指數(shù)，由產(chǎn)業(yè)顧客滿意度指數(shù)計算出全國顧客滿意度指數(shù)。 ji:With the advent of the customer-driven business philosophy, the Customer Relationship Management (CRM) is the integration of the fast developing internet technologies and this business conception.
伴隨著以客戶為中心經(jīng)營理念的'出現(xiàn)，客戶關(guān)系管理(Customer RelationshipManagement，CRM)是飛速發(fā)展的網(wǎng)絡(luò)技術(shù)與這一經(jīng)營理念相結(jié)合的產(chǎn)物。
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