精選酒店禮儀英語
◆歡迎和問候語 Greetings
Good morning (afternoon, evening), sir (madam).早上(下午、晚上)好，先生(夫人)
How do you do? 您好!(初次見面)
How do you do? 您好!
Glad to meet you. 很高興見到您。
How are you? 您好嗎?
Fine, thanks. And you? 好的，謝謝，您呢?
Welcome to our hotel (restaurant). 歡迎到我們酒店(餐廳)來。
Wish you a most pleasant stay in our hotel.愿您在我們酒店過得愉快.(客人剛?cè)氲陼r(shí))
I hope you will enjoy your stay with us. 希望您在我們酒店過得愉快。(客人在酒店逗留期間)
Have a good time! 祝您過得愉快!
◆電話用語 Terms of Telephone
Good morning, Front Desk. Can I help you? 早上好， 前廳。請(qǐng)問有什么可以幫到您的?
Sorry, I’ve dialed the wrong number. 對(duì)不起，我撥錯(cuò)號(hào)了。
Please press 9 first and when you hear the dialing tone, press the number you want. 請(qǐng)先撥9，聽到撥號(hào)音后再撥您所要的'號(hào)碼。
Hold on ,please. 請(qǐng)稍等。
Sorry. He is not in at the moment. 對(duì)不起，他現(xiàn)在不在。
Would you like to leave a message? 您要留口信嗎?
Would you repeat that, please? 對(duì)不起，請(qǐng)?jiān)僬f一遍好嗎?
I beg your pardon? 對(duì)不起，請(qǐng)?jiān)僬f一遍好嗎?
◆祝賀語 Congratulations
Congratulations! 祝賀您!
Happy birthday! 生日快樂!
Happy New Year! 新年快樂!
Merry Christmas! 圣誕快樂!
Have a nice holiday! 節(jié)日快樂!
Wish you every success! 祝您成功!
◆答謝和應(yīng)答語 Thanks and Responses
Thank you (very much). 謝謝您(非常感謝)。
Thank you for your advice (information, help). 感謝您的忠告(信息、幫助)。
It’s very kind of you. 您真客氣。
You are welcome. 不用謝。
Not at all. 不用謝。
Don’t mention it. 不用謝。
It’s my pleasure. 非常高興為您服務(wù)。
I’m glad that I can help.很高興能幫到您。
I’m always at your service. 樂意為您效勞。
Thank you for staying in our hotel. 感謝您在我們酒店下榻。
◆道歉語 Apologies
I’m sorry. 很抱歉。
Excuse me. 對(duì)不起。
I’m sorry. It’s my fault. 很抱歉，那是我的過錯(cuò)。
Sorry to have kept you waiting. 對(duì)不起，讓您久等了。
Sorry to interrupt you. 對(duì)不起，打擾您了。
I’m sorry about this. 我對(duì)此表示抱歉。
I do apologize for this. 我為此道歉。
Let’s forget it. 算了吧。
◆征詢與應(yīng)答語 Requests & Responses
Can (May) I help you?/ What can I do for you?我能為您做什么?
May I have your name? 能告訴我您的名字嗎?
Just a moment, please. 請(qǐng)稍等一下。
I see. 我明白了。
All right. 好的。
That’s fine. 好極了。
Yes, of course./ Certainly./Sure. 當(dāng)然可以。
◆指路用語 Giving Directions
It’s on the second (third) floor. 在二(三)樓。
Turn left/right. 往左/右轉(zhuǎn)。
This way, please. 請(qǐng)這邊走。
I’ll show you the way. 我?guī)摺?/p>
It’s at the end of the corridor. 在走廊盡頭。
It’s in the lobby near the main entrance.. 在大廳靠近大門。
◆提醒用語 Remind Terms
Mind (Watch) your step. 請(qǐng)走好。
Please be careful. 請(qǐng)當(dāng)心。
Don’t worry. 別擔(dān)心。
Take it easy. 放心好了。
Please don’t leave anything behind.請(qǐng)別遺忘您的東西。
◆告別用語 Partings
Good-bye. 再見。
See you later.一會(huì)見。
Good night. 晚安。
Good-bye and hope to see you again. 再見，希望再見到您。
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