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試析我國酒店員工的流失及其應對措施
畢業(yè)論文
試析我國酒店員工的流失及其應對措施
摘要： 酒店業(yè)作為我國目前發(fā)展最為迅速的行業(yè)之1,為社會提供了大量的就業(yè)機會。但酒店自身則面臨著人員流失率高的威脅,影響企業(yè)的持續(xù)發(fā)展。在酒店員工對酒店發(fā)展作用分析的基礎上，本文探討了目前我國酒店行業(yè)的員工流失現(xiàn)狀和員工流失的特征,分析了酒店員工流失的原因及其影響,認為工作不穩(wěn)定、薪水待遇低以及用人機制不合理是造成酒店員工高流失率的原因，而酒店員工的高流失率則會使酒店服務質(zhì)量下降、客源流失、士氣低落和管理成本上升。因此，酒店必須在工作環(huán)境、激勵機制和薪酬管理等方面采取措施，以降低酒店行業(yè)人才流失率,穩(wěn)定員工隊伍。
關鍵詞： 酒店員工；流失；對應措施
On the hotel staff drain in our country and its countermeasures
Abstract: as one of the most rapidly developing industries in our country, hotel industry has provided the community with a large number of employment opportunities. However, the hotel is facing with the threat of a high drain rate, which affect the sustainable development of enterprises. Basing on the analyses of the role that the hotel staff pays to the hotels, this paper probes the status and characteristics of the hotel staff drain in our country, and analyzes its cause and influence. It is thinking that the unsteady job, low salary payment and unreasonable personnel mechanism is the cause for high rate of hotel staff drain, and the high rate of hotel staff drain would lead to the service quality of hotel coming down, and customer resource running off, the morale of the troops sinking lower and manages cost rising. Therefore, the hotel must adopt manage countermeasures in the work environment, incentive mechanism and salary payment and so on, in order to reduce the rate of staff drain in hotel industry and stabilize the employee team.
Key words: Hotel; staff drain; countermeasures
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